Opel Service

Role / Services: Automotive Experience
Deliverables: Product discovery · Service design · Design ops
Location / Year: Poland · 2025

01 // Markets

02 // Dealers

140

03 // Bookings

+36%

“Mobile-first portal for Opel drivers to book service slots, track diagnostics and chat with their local workshop in one thread.”

01 // Drivers' pain

Service centers used phone trees and paper checklists. Customers had zero visibility once they dropped the car off.

02 // Delivery

We introduced automated triage forms, VIN lookups and live progress updates connected to the dealer's DMS, wrapped in Opel's refreshed visual language.

03 // Effect

Dealers report shorter call queues and customers keep using the portal after servicing thanks to loyalty rewards and recall alerts.

DEMO // opel-service

// CORE TECHNOLOGIES

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